FAQs

We offer a range of payment services, including:

**Collection Services (Payin):** Enabling businesses to collect payments from customers easily and securely.

**Merchant Payouts:** Streamlining the process of making payments to merchants and service providers efficiently.

To initiate the Payin service, please contact our customer support or visit our website to sign up. Once you complete the registration process, you will receive access to our platform to manage your collections.

We support a wide range of payment methods, including credit/debit cards, net banking, UPI, and various wallets, ensuring flexibility for your customers.

You can set up Merchant Payouts by contacting our sales team or signing up on our website. You will need to provide necessary documentation and details about your business.

The processing time varies based on the payment method used. Generally, payouts are processed within few seconds after approval, but this may vary by case.

Viyona Fintech employs industry-standard encryption technology, secure servers, and regular security audits to safeguard transaction data. We also comply with regulatory standards to provide a secure payment environment.

Yes, Viyona Fintech adheres to all applicable regulations and standards in India, including the guidelines set forth by the Reserve Bank of India (RBI) and other regulatory bodies.

You can reach our customer support team via email, phone, or through our website's live chat option. Our support team is available to assist you with any queries or issues.

Our support team is available from 9 AM to 7 PM IST, Monday to Saturday. We strive to respond to all inquiries promptly.

Yes, we provide APIs and SDKs for seamless integration into your existing systems. Our technical documentation will guide you through the process of integration.

We welcome feedback from our users. You can submit your feedback through our website's feedback form or directly contact our customer support.